Summary of Position:

Will provide food and beverage service to clientele in a professional, gracious and courteous manner.

Qualifications

• Must have a current, valid New Mexico alcohol server’s certificate
• Must have a current ANSI Food Handler’s Certification
• Two (2) years or more bartending and serving experience in fine dining
• Must possess a positive, cheerful personality with strong interpersonal skills
• Must maintain a high level of customer service awareness
• Highly dependable

Essential Duties

Set-Up

• Set up side station and performs assigned side work
• Place cushions on patio chairs; Sanitize patio tables; Fill the ice bucket
• Set tables with sugar, salt, and pepper shakers
• Set placemats and roll-ups; Places flowers on inside tables
• Prepare coffee, replaces coffee, cups, and saucers; Polish and/or roll silverware sets
• Repeat process for the dinner shift as well as set out clean tablecloths on appropriate tables
• Refill oil and vinegar cruets as needed; Fold napkins and roll-ups as needed

Serving:

• Greets and provides immediate attention to all guests upon arrival/seating, distributes menus, and describes specials
• upon request, fills glasses with ice water while guests decide upon order; answers question and suggests menu items
• Takes orders and upsells when possible, while serving, sets bread and butter on tables
• Submits food orders from the computer into the kitchen; Informs culinary staff about any special cooking instructions or guest requests
• Serves meal; places dishes by courses in front of each person; serves from the left of the person
• Continue to bus assigned tables, while checking back to ensure guests' satisfaction
• Replenishes water and butter as necessary
• Assist Wait Staff/Bartender/Restaurant Manager if needed
• Remove soiled dishes
• Suggest and serves dessert, coffee, and after-dinner drinks
• Keep tables, dining room, and bus station clean and tidy

Billing:

• Charge and verify specific client account numbers on the open POS computer system and on all final checks
• Verify the accuracy of all prices, charges, and serviced items that are listed on the billing prior to presenting the bill to the guest
• Present bill to appropriate guest for signing

Closing:

• Responsible at the end of every shift for:
  • Printing the server report for all Credit Card sales
  • Place chits in order according to Chit Report
  • Complete all information on the Drop Envelope and deposit it into safe
  • Printing POS server report

Miscellaneous:

• Advise supervisor of any complaints as soon as they occur
• Perform clean-up and closing duties as assigned by the manager
• Attend pre-meal meetings as requested by the Restaurant Manager
• Support all Quail Run Company Policies and Procedures; Ensure that all legal requirements are consistently adhered to

Skills/Performance Standards

Basic mathematical skills; Computer experience preferably in Jonas, Squirrel, or other equivalent POS software programs

Physical Demands

Frequent lifting and/or carrying of objects weighing up to 40 lbs., including trays, chairs, tables, etc. Requires walking or standing during the entire shift. Requires regular and timely attendance for all scheduled shifts.

Other Duties

This list may not be all-inclusive, and it is inevitable that other duties will arise from time to time. While this is intended to accurately reflect the current job, management reserves the right to revise the job or to require that different tasks be performed when business needs warrant change. This job description is not intended to create a contract of employment.